Exercise 1. Repeat aloud after the voice-over the key phrases and expressions that directly relate to the most important aspects of building solutions. By saying individual sentences out loud, the learning process is many times more effective than if you were only reading or thinking what you could or should say. By repeating individual words, you considerably increase the likelihood of their use in real-life situations. The exercise is like learning a new language; its logic and mindset will change your conversations with others; it will help you avoid conflicts and implement important objectives and tasks together.